Refund policy

AVENZA BEAUTY
Refund, Return & Shipping Policy

Effective Date: September 15, 2026

Avenza Beauty is committed to providing quality products, accurate product information, reliable service, and a fair shopping experience for every customer.

This Refund, Return & Shipping Policy applies to purchases made through the Avenza Beauty online store.

1. Order Processing

Orders are processed during normal business days, Monday through Friday, excluding U.S. federal holidays.

Orders are generally processed within 1–3 business days after payment has been successfully authorized.

Once an order has shipped, the customer will receive a shipping confirmation email containing available tracking information.

If an unexpected delay occurs and we are unable to ship an order within the time period stated at checkout or within the applicable period required by law, Avenza Beauty will notify the customer and provide the customer with the legally required options, which may include consenting to a reasonable shipping delay or cancelling the affected order for a refund.

2. Shipping

We currently ship orders to addresses within the United States where delivery is available through our shipping carriers.

Estimated delivery times may vary depending on the customer's location, carrier service, weather, holidays, and other circumstances outside Avenza Beauty's reasonable control.

Any estimated delivery date is an estimate and is not a guaranteed delivery date unless expressly stated otherwise at checkout.

Customers are responsible for providing a complete and accurate shipping address. If an order is returned to us because of an incorrect or incomplete address provided by the customer, we may contact the customer regarding available options and any additional shipping costs that may apply.

Avenza Beauty is not responsible for carrier delays, weather-related delays, natural disasters, government actions, or other circumstances beyond our reasonable control. However, we will make reasonable efforts to assist customers in locating delayed or lost shipments.

3. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, defective, incorrect, or appears to be missing items, please contact us as soon as reasonably possible at:

Avenza Beauty
Owner: Ieysha Walker
9842 Beaver Creek Ln #3118
Fishers, IN 46037
United States
Phone: (317) 677-3150
Email: djshdhjdhhdhshjdhdj123456584@gmail.com

For damaged or incorrect orders, we may request photographs or other information reasonably necessary to investigate the issue.

If we confirm that an item was damaged before delivery, defective, or incorrectly sent by Avenza Beauty, we will provide an appropriate remedy, which may include a replacement, store credit where appropriate, or a refund, at no additional cost to the customer where required by law.

4. Return Eligibility

Unless otherwise stated on the applicable product page, customers may request a return within 30 calendar days of delivery.

To be eligible for a return, an item should generally be:

Unused and in its original condition;
In its original packaging, where applicable;
Accompanied by proof of purchase or sufficient order information; and
Returned within the applicable return period.

Because Avenza Beauty may sell beauty and personal-care products, products that have been opened, used, applied, or otherwise handled in a manner that creates a hygiene or health concern may not be eligible for return unless the product is defective, damaged, incorrect, or otherwise subject to a remedy required by applicable law.

Certain products may also be identified on their individual product pages as non-returnable where permitted by applicable law.

5. Non-Returnable Items

Where permitted by law, the following may not be eligible for return:

Products that have been opened or used for hygiene or safety reasons;
Personalized or customized products;
Final-sale or clearance items clearly identified as non-returnable before purchase; and
Gift cards or other items that cannot legally or practically be returned.

Nothing in this policy is intended to limit any rights that cannot legally be waived or excluded under applicable law.

6. How to Request a Return

To request a return, contact us at:

Email: djshdhjdhhdhshjdhdj123456584@gmail.com
Phone: (317) 677-3150

Please include:

Your full name;
Order number;
Product(s) you wish to return;
Reason for the return; and
Photographs, if the item is damaged, defective, or incorrect.

Do not send products back without first contacting us unless we have specifically instructed you to do so.

7. Return Shipping Costs

For a voluntary return because the customer changed their mind, selected the wrong product, or no longer wants the item, the customer is generally responsible for the return shipping cost unless otherwise stated on the product page or required by applicable law.

If the product is defective, damaged upon arrival, materially different from what was ordered, or the return is otherwise caused by an error by Avenza Beauty, Avenza Beauty will provide an appropriate remedy and, where applicable, cover reasonable return shipping costs.

8. Refunds

After an approved return is received and inspected, Avenza Beauty will notify the customer whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

The time it takes for a refund to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.

Avenza Beauty does not intentionally delay refunds. Where a refund is legally required because an order cannot be fulfilled, the refund will be processed within the timeframe required by applicable law.

Unless otherwise required by law, original shipping charges are generally non-refundable for voluntary returns.

9. Order Cancellation

Customers may contact Avenza Beauty as soon as possible to request cancellation before an order has shipped.

Because orders may enter processing shortly after purchase, we cannot guarantee that every cancellation request can be accommodated before shipment.

If an order has already shipped, the customer may use the applicable return process instead.

Where applicable law gives a customer a cancellation or refund right, nothing in this policy limits that right.

10. Exchanges

If you receive a defective, damaged, or incorrect product, please contact us. We will evaluate the issue and, where appropriate, provide a replacement or another legally appropriate remedy.

For voluntary exchanges due to preference, size, color, or other customer selection issues, an exchange may be offered at Avenza Beauty's discretion and subject to product availability.

11. Refunds Required by Law

Nothing in this policy excludes, restricts, or waives any consumer right or remedy that cannot legally be excluded under applicable federal or state law.

If Avenza Beauty is unable to fulfill an order within the applicable legally required period, we will provide the customer with the options required by applicable law, including cancellation and refund where applicable.

12. Contact Information

Avenza Beauty
Owner: Ieysha Walker
9842 Beaver Creek Ln #3118
Fishers, IN 46037
United States

Email: djshdhjdhhdhshjdhdj123456584@gmail.com
Phone: (317) 677-3150

We are committed to resolving customer concerns fairly and in good faith.